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Adding On-Call Acknowledgement timeout documentation#37365

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Adding On-Call Acknowledgement timeout documentation#37365
SimoneT-DD wants to merge 1 commit into
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simone.tafaro/ack-timeout-documentation

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What does this PR do? What is the motivation?

Adding On-Call Acknowledgement timeout documentation

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Merge readiness:

  • Ready for merge

@SimoneT-DD SimoneT-DD requested a review from a team as a code owner June 9, 2026 08:43
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🔗 Commit SHA: 1d00cd2 | Docs | Datadog PR Page | Give us feedback!

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github-actions Bot commented Jun 9, 2026

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Preview links (active after the build_preview check completes)

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@mathispesch mathispesch left a comment

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LGTM!

@rtrieu

rtrieu commented Jun 9, 2026

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/review

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🤖 Automated review by Claude. AI-generated; verify before acting.

One style nit on the new section. Otherwise the addition reads cleanly and the procedure is clear.

Reviewed 1d00cd296c83b8822c484a6f56ca1c35e7247ea1workflow run


### Acknowledgement timeout

When you add an escalation policy as a target, you can enable **Acknowledgement timeout**. When enabled, if a page is acknowledged but not resolved within the configured duration, Datadog moves it back to triggered and re-notifies whoever is currently on-call.

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Style: Two small issues here:

  1. currently is a temporal word the style guide flags as ageing poorly.
  2. page is lowercase here, but the rest of this file capitalizes Page (see lines 71, 76, 106, 110).
Suggested change
When you add an escalation policy as a target, you can enable **Acknowledgement timeout**. When enabled, if a page is acknowledged but not resolved within the configured duration, Datadog moves it back to triggered and re-notifies whoever is currently on-call.
When you add an escalation policy as a target, you can enable **Acknowledgement timeout**. When enabled, if a Page is acknowledged but not resolved within the configured duration, Datadog moves it back to triggered and re-notifies the active on-call responder.

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minor feedback to use american spelling vs british per our style guidelines.

- **Send Microsoft Teams message** (Preview): Select a Teams tenant, team, and channel.
- **Run Workflow** (Preview): Select an existing [Workflow][4].

1. If you selected **Page escalation policy**, optionally configure [acknowledgement timeout](#acknowledgement-timeout):

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Suggested change
1. If you selected **Page escalation policy**, optionally configure [acknowledgement timeout](#acknowledgement-timeout):
1. If you selected **Page escalation policy**, optionally configure [acknowledgment timeout](#acknowledgment-timeout):

- **Run Workflow** (Preview): Select an existing [Workflow][4].

1. If you selected **Page escalation policy**, optionally configure [acknowledgement timeout](#acknowledgement-timeout):
1. Toggle on **Acknowledgement timeout**.

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Suggested change
1. Toggle on **Acknowledgement timeout**.
1. Toggle on **Acknowledgment timeout**.


{{% /collapse-content %}}

### Acknowledgement timeout

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Suggested change
### Acknowledgement timeout
### Acknowledgment timeout


### Acknowledgement timeout

When you add an escalation policy as a target, you can enable **Acknowledgement timeout**. When enabled, if a page is acknowledged but not resolved within the configured duration, Datadog moves it back to triggered and re-notifies whoever is currently on-call.

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Suggested change
When you add an escalation policy as a target, you can enable **Acknowledgement timeout**. When enabled, if a page is acknowledged but not resolved within the configured duration, Datadog moves it back to triggered and re-notifies whoever is currently on-call.
When you add an escalation policy as a target, you can enable **Acknowledgment timeout**. When enabled, if a page is acknowledged but not resolved within the configured duration, Datadog moves it back to triggered and re-notifies whoever is currently on-call.


When you add an escalation policy as a target, you can enable **Acknowledgement timeout**. When enabled, if a page is acknowledged but not resolved within the configured duration, Datadog moves it back to triggered and re-notifies whoever is currently on-call.

To configure acknowledgement timeout:

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Suggested change
To configure acknowledgement timeout:
To configure acknowledgment timeout:

To configure acknowledgement timeout:

1. Under **Set targets**, select **Page escalation policy** as the target type.
1. Toggle on **Acknowledgement timeout**.

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Suggested change
1. Toggle on **Acknowledgement timeout**.
1. Toggle on **Acknowledgment timeout**.

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3 participants