[BUG] Access denied due to overdue account

[gaurav123337]

Problem (one or two sentences)

OpenAI completion error: 403 Access denied due to overdue account

Context (who is affected and when)

// Please share this file with Roo Code Support (support@roocode.com) to diagnose the issue faster
// Just make sure you're OK sharing the contents of the conversation below.

{
"error": {
"timestamp": "2026-05-10T08:28:54.780Z",
"version": "3.53.0",
"provider": "openai",
"model": "deepseek-v3.2",
"details": "403\nOpenAI completion error: 403 Access denied due to overdue account"
},
"history": [
{
"role": "user",
"content": [
{
"type": "text",
"text": "<user_message>\nHi\n</user_message>"
},
{
"type": "text",
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list truncated. Use list_files on specific subdirectories if you need to explore further.)\nYou have not created a todo list yet. Create one with update_todo_list if your task is complicated or involves multiple steps.\n</environment_details>"
}
],
"ts": 1778401547766
}
]
}

Reproduction steps

This is happening from today.

Expected result

Always showing error

Actual result

It should give the result.

Variations tried (optional)

No response

App Version

Version: 3.53.0 (44f6bba)

API Provider (optional)

DeepSeek

Model Used (optional)

No response

Roo Code Task Links (optional)

This is using agentrouter.
Till date it was working fine.

Relevant logs or errors (optional)

[roomote-v0]

Thanks for reporting this. Based on the error details you shared, this appears to be an account/billing issue with your API provider (agentrouter) rather than a bug in Roo Code itself.

The error message 403 Access denied due to overdue account is returned by the upstream API server, meaning the API provider is rejecting the request because of an outstanding balance or expired subscription on your account. Roo Code is correctly relaying this error to you.

Here are some steps to resolve this:

1. Check your agentrouter account - Log into your agentrouter dashboard and verify your account status and billing
2. Check for overdue payments - The "overdue account" message suggests there may be an unpaid invoice or expired credit balance
3. Contact agentrouter support - If your account appears to be in good standing, reach out to agentrouter support directly, as they control the 403 response

If you believe Roo Code should handle this error differently (e.g., displaying a more user-friendly message), please let us know and we can look into improving the error UX. Otherwise, this is something that needs to be resolved on the API provider side.

Please tag @roomote if you have additional details suggesting this is a Roo Code issue, and I will investigate further.

[gaurav123337]

Thanks for the reply.

…

On Sun, May 10, 2026 at 2:03 PM roomote-v0[bot] ***@***.***> wrote: *roomote-v0[bot]* left a comment (RooCodeInc/Roo-Code#12309) <#12309 (comment)> Thanks for reporting this. Based on the error details you shared, this appears to be an account/billing issue with your API provider (agentrouter) rather than a bug in Roo Code itself. The error message 403 Access denied due to overdue account is returned by the upstream API server, meaning the API provider is rejecting the request because of an outstanding balance or expired subscription on your account. Roo Code is correctly relaying this error to you. Here are some steps to resolve this: 1. *Check your agentrouter account* - Log into your agentrouter dashboard and verify your account status and billing 2. *Check for overdue payments* - The "overdue account" message suggests there may be an unpaid invoice or expired credit balance 3. *Contact agentrouter support* - If your account appears to be in good standing, reach out to agentrouter support directly, as they control the 403 response If you believe Roo Code should handle this error differently (e.g., displaying a more user-friendly message), please let us know and we can look into improving the error UX. Otherwise, this is something that needs to be resolved on the API provider side. Please tag @roomote <https://github.com/roomote> if you have additional details suggesting this is a Roo Code issue, and I will investigate further. — Reply to this email directly, view it on GitHub <#12309 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABIVHIGEJO6XZ5RCI75T7EL42A5FTAVCNFSM6AAAAACYX3KN6SVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DIMJUHA2DMMJSG4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

-- Thanks & Regards, Gaurav Gupta ***@***.*** +91-9945418006 http://about.me/gaurav.123337

[roomote-v0]

Glad the explanation was helpful! Since this is an API provider billing issue rather than a Roo Code bug, there are no code changes needed on our end. If you run into any issues that look like they originate from Roo Code itself, feel free to open a new issue and tag @roomote.