Frequent Error 524 and Slow API Response Times – Paid Subscription

[Pedram2002]

Hello MiniMax Support,

I am a paying customer with an active subscription to your API services. However, I am currently experiencing two critical issues:

1- Frequent Error 524 – I keep getting "Error 524: A timeout occurred" when making API requests.

2- Very slow API response times – Even when requests go through, the responses are extremely slow.

This has been happening consistently, and it’s severely impacting my ability to use your API effectively.

Could you please investigate this issue on your end as soon as possible?

Thank you for your assistance.

Best regards,

Pedram

[RyanLee-Dev]

Thanks for your message.
Error 524 is a network timeout issue between your side and our service nodes, not an internal API error.
Our team is already investigating the regional network link stability. We’ll update you once we have a resolution.
Best regards