Netbot Should Bump Ticket Threads in Discord

[lilithserenada]

When Netbot makes a thread, it appears in the list of channels for each user on the thread. However Discord limits this visibility to 7 days of inactivity - 14 days prior to the ticket being recycled. This puts tickets out of sight/out of mind, which is not ideal.

To make this better, Netbot should pester a ticket thread every 7 days to prevent it from disappearing. This can be done in a couple ways:

1. Netbot sends weekly reminders that "ticket will be recycled in X days"
2. Netbot sends a "bump" message to the channel and then immediately deletes it (still seems to count as activity)

Thanks for your help!

[philion]

Given the design of netbot, option 1 is a lot easier as it's mostly a config change.

My concern is that we might be over-notifying, and some people have complained about it. (And I already have notifications turned off).

I can make this change, but I want to discuss with others. I will mention is at standup.

Other options might include a list of open tickets, posted every morning to the channel? Not opposed to anything, just want to make sure everyone is on board.